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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q26-Q31):
NEW QUESTION # 26
An organization is using an out-of-the-box service from a large service provider. How does the service provider know about the organization's needs?
- A. The organization submits a detailed list of requirements to the service provider
- B. The service provider's marketing and business analysis teams consider generic market needs, instead of the needs of this specific organization
- C. The organization must customize the out-of-the-box service to meet its own needs
- D. The service provider conducts one-on-one interviews with the organization
Answer: B
NEW QUESTION # 27
What should be done FIRST when designing a customer journey?
- A. Creating a feedback loop for customer input
- B. Identifying potential risks to the journey
- C. Defining the desired outcome and the value proposition
- D. Mapping the technical requirements for service delivery
Answer: C
NEW QUESTION # 28
Resource constraints have slowed an organization's efforts to expand into new markets.
Which practice would recommend eliminating products and services that are not enabling value, so that the required resources can be made available?
- A. service management
- B. Portfolio management
Answer: B
NEW QUESTION # 29
A service provider is collecting requirements for a cloud-based document storage service. Which is an example of a utility requirement for this service?
- A. The service will display a list of items uploaded by the user
- B. The service must comply with data privacy regulations
- C. The service should be available 99.9% of the time
- D. The service must support multiple file formats for upload
Answer: A
NEW QUESTION # 30
Which TWO are possible sources of demand for a value stream to restore a live service?
1. Someone is unable to log into their user account for the service
2. A monitoring tool detects a service failure
3. The service desk calls a user to provide a status update for an incident
4. A user provides feedback to the incident manager when an incident is closed
- A. 3 and 4
- B. 1 and 4
- C. 1 and 2
- D. 2 and 3
Answer: C
NEW QUESTION # 31
......
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