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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q26-Q31):
NEW QUESTION # 26
In the Event-Based Revenue Recognition - Service Documents app, which of the following can you review?
- A. Billed revenue
- B. Planned margin
- C. Actual revenue
- D. Billed margin
Answer: C
Explanation:
TheEvent-Based Revenue Recognition - Service Documentsapp tracks revenue based on events (e.g., confirmation). The correct answer isactual revenue (B).
Why Actual Revenue?
The app shows revenue posted to the general ledger as events occur (e.g., $500 from a confirmation), reflecting real-time financials.
Why Not the Others?
* A & D:Margins are in profitability apps.
* C:Billed revenue is in billing apps, not recognition.
"The Event-Based Revenue Recognition app allows review of actual revenue from service documents."
NEW QUESTION # 27
Which object can you assign a personnel number to?
- A. Work center
- B. Organizational unit
- C. Task list operation
- D. Service team
Answer: C
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, apersonnel numberrefers to an identifier for an individual employee or resource, typically managed in the Human Resources (HR) module or linked via organizational management. The question asks which object allows direct assignment of such a personnel number.
The correct answer istask list operation(Option C). In a maintenance or service task list, operations define specific activities to be performed, and you can assign a personnel number to an operation to specify the responsible employee or technician. This assignment is part of capacity planning and resource allocation, ensuring that the right individual is scheduled for the task.
* Organizational unit (A):This is a higher-level structure in organizational management (e.g., a department) and does not directly accept a personnel number assignment. Personnel are linked to it via positions or roles, not directly.
* Service team (B):While a service team consists of personnel, it is a group entity, and individual personnel numbers are not assigned to it as an object in this context.
* Work center (D):A work center represents a location or group of resources (e.g., machines or people) and can be linked to capacity, but it does not directly accept a personnel number assignment. Instead, it uses capacity categories or links to HR indirectly.
"In task lists, operations can be assigned to specific personnel numbers to define the responsible employee for executing the task, facilitating detailed resource planning."
NEW QUESTION # 28
Which of the following can you assign to a service item category? Note: There are 2 correct answers to this question.
- A. Date profile
- B. Rejection profile
- C. Text determination procedure
- D. Status object profile
Answer: A,C
Explanation:
Service item categories in SAP S/4HANA Service (e.g., SRVI for service items) control the behavior of items in service documents. Assignable objects include:
* Text determination procedure: Defines how texts (e.g., descriptions, notes) are automatically populated or managed for the item, configured in Customizing.
* Date profile: Specifies date rules and milestones (e.g., start/end dates) for the service item, critical for scheduling and execution.
* Rejection profile: Not a standard assignment; rejection is managed via status or reasoncodes, not profiles at the item category level.
* Status object profile: Status profiles are typically assigned to transaction types or item categories for lifecycle management, but not as "status object profiles" in this context.These settings are part of service transaction Customizing."Assign text determination procedures and date profiles to service item categories to control item behavior." (SAP Help Portal, Service Item Category Configuration).
NEW QUESTION # 29
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.
- A. Equipment bill of material
- B. Equipment
- C. Product
- D. Document
- E. Functional location
Answer: B,C,E
Explanation:
In SAP S/4HANA Service contracts (scope item 3MO), the object list for a contract item specifies covered objects:
* Equipment: Individual equipment (e.g., serialized assets) can be assigned to track service coverage.
* Product: Materials or service products covered under the contract are listed.
* Functional location: Locations where services are performed can be included in the object list.
* Equipment bill of material: BOMs are referenced separately, not directly in the object list.
* Document: Documents are managed via Document Management System (DMS), not as contract objects.This is configured in the service contract item details."Assign equipment, products, and functional locations to the object list of a service contract item." (SAP Help Portal, Service Contract Management).
NEW QUESTION # 30
What options does a service planner have to influence the maintenance plan schedule? Note: There are 3 correct answers to this question.
- A. Copy call
- B. Skip call
- C. Freeze call
- D. Release call
- E. Fix call
Answer: B,C,E
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, a service planner can influence the maintenance plan schedule using specific actions to manage service calls effectively. The maintenance plan schedule is part of the recurring services process, where maintenance plans generate service calls based on defined cycles (e.g., time-based or counter-based). The options available to influence this schedule include:
* Freeze call: This option allows the planner to lock a scheduled call, preventing it from being rescheduled or regenerated automatically until it is unfrozen. It ensures stability in planning for critical service events.
* Skip call: This allows the planner to bypass a specific scheduled call without affecting the overall schedule. It's useful when a service event is not required at a particular time (e.g., due to customer availability).
* Fix call: This option fixes a call at a specific date, ensuring it remains scheduled as planned and is not shifted by automatic rescheduling processes. It provides control over critical service timing.
* Copy callandRelease callare not standard options for directly influencing the maintenance plan schedule. Copying a call might be a manual workaround in some scenarios, but it's not a documented feature for schedule influence. Releasing a call is part of execution (e.g., releasing a service order), not schedule planning.These capabilities are detailed in the SAP S/4HANA Service documentation under recurring services and maintenance planning features, such as scope item 3MO (Service Contract Management)."In the maintenance plan scheduling, planners can freeze, skip, or fix calls to adjust the schedule according to operational needs." (SAP Signavio Process Navigator, Solution Process:
Recurring Services).
NEW QUESTION # 31
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